Refund and Return Policy for Racheta The Rare Kariigari

1. Returns Eligibility:
We accept returns within seven (7) days from the date of receiving the product. If seven days have passed since you received your purchase, we regret that we cannot offer you a refund or exchange.

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2. Damaged Item Return:
We take meticulous care in packaging and delivering our products. In the unlikely event that you receive a damaged item, we require clear photo proof of the damage, taken during the unboxing process of the product for the first time. This is crucial for us to identify the issue and take the necessary actions to address it.

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3. Refund Process:
Upon receiving and verifying the photo proof of the damaged item, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow 4-7 working days for the refund to be processed and reflected in your account. The exact time it takes to receive the refund may vary depending on your payment provider.

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4. Exchange of Damaged Product:
If you receive a damaged product and wish to exchange it for a replacement, please contact us immediately via email at rachetaonline@gmail.com or on WhatsApp at 8276957947. You can also reach us by phone at 8276957947. Provide details of the damage along with your order number, and we will guide you through the exchange process.

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5. Condition of the Product:
To be eligible for a refund or exchange, the item must be unused, in the same condition as you received it, and in its original packaging, including all tags and labels.

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6. Return Shipping:
For eligible returns, we will provide detailed instructions on how to return the product. The cost of return shipping will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. Racheta The Rare Kariigari is not responsible for items lost or damaged during return shipping.

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7. Non-Returnable Items:
Some items are non-returnable, such as personalized or custom-made jewelry. Additionally, any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error, will not be eligible for a refund or exchange.

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8. Cancellation Policy:
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, our standard refund and return policy will apply.

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9. Policy Changes:
This policy is subject to change, and any updates will be posted on our website. Please refer to the latest version of the policy when making a purchase.

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We hope you enjoy your shopping experience with Racheta The Rare Kariigari. If you have any questions or concerns regarding our refund and return policy, feel free to reach out to us via email at rachetaonline@gmail.com, WhatsApp at 8276957947, or by phone at 8276957947.