1. Shipping Locations

We are pleased to offer shipping to all locations across India. No matter where you are, you can enjoy our exclusive jewellery collections delivered right to your doorstep.

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2. Free Shipping

We offer free shipping on all orders within India. There are no hidden charges—just exquisite jewellery delivered to you with no additional cost.

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3. Delivery Time

    •    Standard Delivery: Orders are typically delivered within 2-4 business days after processing.
    •    Please note that delivery times may vary slightly due to unforeseen circumstances such as weather conditions, public holidays, or service disruptions by the courier.

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4. Order Tracking

Once your order is shipped, we will send you a confirmation email with your tracking details. You can monitor your order’s progress using the tracking link provided or by visiting our [Order Tracking] section on the website.

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5. Shipping Delays

While we strive to ensure your order reaches you within the promised timeframe, unexpected delays can occasionally occur due to factors outside our control. Should there be any significant delay, we will promptly notify you via email.

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6. Address Accuracy

Please double-check your shipping address when placing an order. We cannot be held responsible for shipments delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at rachetaonline@gmail.com or call 8276957947, and we will try our best to update the address before the order is shipped.

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7. Lost or Damaged Packages

In the unlikely event that your package is lost or arrives damaged, please contact us within 10-15 working days of the estimated delivery date. We will work with our courier partners to resolve the issue swiftly. Depending on the situation, we may offer a replacement or a full refund.

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8. Signature Requirement

Some orders may require a signature upon delivery. If you are unavailable, the delivery person may leave a notice for redelivery or guide you to the nearest pickup point.

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9. Canceling or Modifying an Order

Orders can be canceled or modified within 24 hours of placement. After this period, orders may have already been processed, and changes may not be possible. For assistance, contact us immediately at rachetaonline@gmail.com or call 8276957947.

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10. Returns and Exchanges

For more information on returns and exchanges, please refer to our [Returns and Refund Policy] page.

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11. Contact Us

If you have any questions or concerns about your shipment, our customer support team is here to help:

    •    Email: rachetaonline@gmail.com
    •    Phone: 8276957947
    •    Business Hours: 10 AM to 10 PM, throughout the week